Refund & Return Policy

 Sunheri Flame, your happiness matters the most. Shop with confidence knowing we’ve got you covered.

Welcome to Sunheri Flame!
We want you to enjoy shopping with us. If for any reason you are not satisfied with your purchase, our refund and return policy is here to make your experience simple and transparent.

✅ Eligibility for Returns

  • Products must be unused, in their original condition, and with the original packaging.

  • You must raise a return request within 7 days of receiving your order.

  • A valid order ID or invoice is required.

❌ Non-Returnable Items

  • Used or partially burned candles.

  • Customized, personalized, or special edition candles.

  • Items purchased during sale, clearance, or promotional offers.

🔄 Exchange Policy

  • We allow exchanges for size, fragrance, or design (based on availability).

  • Customers are responsible for return shipping costs, unless the product is damaged or incorrect.

💰 Refund Process

  • Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, refunds will be credited back to your original payment method within 5–7 working days.

  • In case of delays, kindly check with your bank or payment provider.

📦 Damaged or Wrong Product

  • If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos.

  • We’ll replace the product free of charge or offer a full refund.

📞 Contact Us

  • For returns, exchanges, or refund queries, reach out to us at:
    📧 info@sunheriflame.com

  • 📧sunheriflame@gmail.com
    📞 +91-XXXXXXXXXX